Frequently Asked Questions

How do I log into e-Campus?

Go to http://learning.unv.org, and insert your username and password in the corresponding fields on top-right of the page clicking on "Log in", and press the login button. If you don't have an account yet, please register by clicking on the "Create new account" link (top-right of the page) and follow the instructions provided.

I don't know my e-Campus username/password

If you don't remember the username/password you have chosen, click on "Forgotten your username or password?" on the top-right of the page under the "Log-in" tab. Once you have done so, you can retrieve your credentials by inserting either your username or the e-mail address you have used when you registered on the e-Campus.

How can I retrieve my password?

If you forgot your password, please click on "Forgot password?", you will be asked to provide either username or email address and you will receive an automatic email with the instructions to set a new password.

How do I change my e-Campus password?

You can change your password by entering into your course, then click on My Profile Settings->Change Password. Fill in the form with your current password and the new one.

How do I enroll in an e-Campus course?

In order to enroll in an e-Campus course, the "self-enrollment" method is in place. Click on the course you are interested in, then on the "Continue" button at the bottom of the page and you will land on a page where you can create your e-Campus account by clicking on "Create new account". Please read carefully the instructions to create your new account. Once you will have done so, you will be allowed to access the content of the course you have chosen.

How do I access my profile and change settings?

It is possible to customize your user profile (i.e. upload a photo, add additional details...). To do so, please log in into the platform and access your profile from the right menu, "My profile settings" block, click on "Edit profile".

Once you complete the editing, click "Update profile" at the bottom of the page.

What does the acronym SCORM that I sometimes find mentioned on the platform mean?

The acronym SCORM means "Sharable Content Object Reference Model" and it is a format widely used to embed interactive e-courses into the platform, like the courses you are taking. If you get an advice saying: "It appears that popup windows are blocked, stopping this SCORM package from playing. Please check your browser settings before trying again.” means that your e-course is blocked and cannot open in a new window, because your browser settings are preventing popup windows to be opened. In order to open the e-course correctly, please change your browser settings allowing popup windows to open.

Can I change my username?

No, it is not possible to change your username, as the username is by default your e-mail address (i.e. the one you used when you registered on the e-Campus).

How do I unblock pop-ups?

In order to unblock pop-ups check your browser settings. If you use Google Chrome go to "Settings"->"Advanced Settings"->"Privacy"->"Content Settings"-"Pop-ups" and choose the option "Allow all sites to show pop-ups".

How do I turn off notifications from Forums?

In order to manage Forum notifications, after logging in, you have to go to your Profile settings (top right of the UNV Platform homepage) and click on "Preferences"->"Message Preferences".

Then, under the section "Forum" you can de-select the two options concerning the receiving of Email notifications when you are logged in and when you are offline (as shown in the below picture):

 

How should I behave in a forum?

Forums are useful places to receive information, discuss topics with peers/tutors and ask questions related to your course. It is important to show respect during the communication. Contributions are in the public domain and 'committed to posterity'. e-Campus forum posts will not be made available outside the institution however. So you should not flinch from being honest, controversial and passionate, but keep your comments on topic and avoid making personal remarks.

Browser support

  • Google Chrome (minimum version: 30.0, Recommended version: Latest)
  • Mozilla Firefox (minimum version: 25.0, Recommended version: Latest)
  • Safari (minimum version: 6, Recommended version: Latest)  
  • Microsoft Internet explorer (minimum version: 8*, Recommended version: 9 or Latest). Version 10 is required for drag-and-drop upload of content from outside the browser.

* IE 8 support is limited, the e-Campus can be browsed but some capabilities may be unavailable.

Please note the e-campus works better with Google Chrome or Mozilla Firefox.

Screen reader support

  • Microsoft Internet Explorer, Jaws. (minimum version: 15, Recommended version: Latest)
  • Mozilla Firefox, NVDA. (minimum version: 2014.1, Recommended version: Latest)

Additional software

Adobe Flash Player may be needed to view the interactive lessons. (Download for free at https://get.adobe.com/flashplayer).

Adobe Reader is required to view the pdf files. (Download for free at https://get.adobe.com/reader/).

Microsoft Office (Windows or Apple version) or Open Office.

 

Should you need any further assistance, please contact the UNV Learning Team:

unvlearning.support[at]unv.org

Last modified: Tuesday, 11 April 2017, 3:29 PM